Warranty

G.Loomis Warranty - AUSTRALIA

Shimano Warranty Information - Applies to G.Loomis

At Shimano we are dedicated to making the highest quality items to ensure your user experience is second to none. Unfortunately, sometimes the unexpected happens, so Shimano Australia Fishing Pty Ltd (Shimano Australia) provides a 10-year warranty on all our fishing reels and a 1-year warranty for all other goods (other than G.Loomis fishing rods to which the Legacy Xpeditor Policy applies) on the following conditions:

  • The warranty period is effective from the date of purchase.
  • The product must be purchased in Australia from Shimano Australia or from a dealer authorised by Shimano Australia (Authorised Dealer) (a list of authorised dealers and retailers can be found at www.shimanofish.com.au)
  • Proof of purchase must be provided to Shimano Australia or to an Authorised Dealer before a claim under this warranty can be approved.
  • The product must be returned to Shimano Australia or to an Authorised Dealer.
  • This warranty will be considered void if it is found that the product has been subjected to unauthorised alterations, abuse, or damage due to failure to provide the recommended care and maintenance or where the product has been used for an unintended use.
  • This warranty does not cover claims arising from normal wear and tear, improper use, or neglect.

To the extent permitted by law, this warranty does not cover claims for any incidental or consequential damage resulting from or in connection with the product.

Shimano reserves the right to repair or replace the goods at our discretion with no cost to you other than the freight to and from an Authorised Dealer or Shimano Australia head office repair centre.

Shimano reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or to those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To claim a warranty, or have your product assessed you can either send the item to:

Shimano Australia Fishing Pty Ltd

2 Wurrook Circuit Caringbah

NSW 2229

Ph: 02 9533 0000

Email: warranty@shimanofish.com.au Or submit details to https://www.shimanopromotions.com.au/register-product/gloomis/

Alternatively, send or take your goods to an Authorised Dealer with your proof of purchase.

Legacy Xpeditor Program - Applies to rods previously purchased before 28th February 2022

The G.Loomis Legacy Xpeditor Program is a paid service that allows you to replace a broken rod or tip section expediently and without question. It applies to the following products if purchased by you or before 28 February 2022:

  1. Loomis inline productions rods, excluding discontinued models, all blanks and all push poles (Legacy Xpeditor Rods); and
  2. Loomis fly rod top tip sections on inline production rods made after 2008 (Legacy Xpeditor Tip Sections).

Consumers are entitled to replace a Legacy Xpeditor Rod at 50% of the AUD MSRP per rod.

There are two ways to request Legacy Xpeditor Program service, with (1) being the preferred method:

  1. Return the broken rod to your nearest G-Loomis stockist and they will forward the decal section of the rod to G-Loomis Australia; or
  2. Cut the decal section of the rod out and forward it to 2 Wurrook Circuit Caringbah NSW 2229 NSW Attn: Legacy Xpeditor.

Please include your current address for shipping and phone number for contact regarding payment.

Once payment has been actioned, replacement Legacy Xpeditor Rods will be shipped within 7 days (unless the rod needs to be specially ordered from the USA, in which case it may take 8 to 16 weeks).

Legacy Xpeditor Tip Sections

Consumers are entitled to replace a Legacy Xpeditor Tip Section at a price of $180.00 + GST and freight for NRX models and $140.00 + GST and freight for all other Legacy Xpeditor Tip Section models.

To order a replacement tip section please contact Shimano Fishing Australia Pty Ltd on 02 9533 0000.

Replacement tip sections are specially ordered once a month from the factory and delivery can take 8 to 16 weeks depending on production.

Please note, the time frames provided in this Legacy Xpeditor Program are subject to suitable replacements being in stock at the time of request. If a replacement is not in-stock, there will likely be a delay in shipping out your Legacy Xpeditor package.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.